GARTNER® REPORT: THE IMPACT OF GENAI ON CUSTOMER SERVICE
Gartner® report: GenAI will eclipse your company's customer service
This new research from Gartner® provides comprehensive insights into the evolving landscape of customer service as third-party Generative AI (GenAI) tools gain prominence.
* Gartner research: Third-Party GenAI Will Eclipse Your Company’s Customer Service. By Daniel O'Sullivan, Emily Potosky, Christopher Sladdin
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Inside the report:
Navigate the evolving CX landscape
Understand how customer demand for first-party service will decrease as they increasingly turn to third-party GenAI tools to resolve their service issues.
Identify essential strategies to respond
Meet rising expectations for low-effort resolution
Learn how to simplify complex journeys and prioritize natural conversational GenAI across channels to seamlessly capture customer intents and guide them to the next best action.
Leverage your data to personalize interactions
Gartner, Third-Party GenAI Will Eclipse Your Company’s Customer Service, 5 December 2024. By Daniel O'Sullivan, Emily Potosky, Christopher Sladdin. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.