Solution » Network Transformation

The key to unlocking the power of network + customer data.
Problem

Accessing and integrating network and legacy system data is too expensive and time consuming.

To capitalize on the rich network and customer data within telcos and cable companies, IT teams have to overcome integration challenges, timing issues, multiple data platforms and layers of systems.

Infographic of K2View Fabric real time data sources
Solution

A 360º real-time view of network, customer and line-of-business data

With speed, simplicity, and no impact to operations, K2View Fabric provides a holistic, real-time view of network and customer data to quickly open up new opportunities to improve customer experiences and operational efficiency. Transforming enterprise data scattered and trapped across multiple systems into business insight is suddenly fast and easy, with K2View Fabric delivering a simple, fast, non-invasive way to assemble the data you need to power network and customer experience transformation.

Real-time customer and network data speeds problem resolution, informs smarter operating decisions, and reduces wasted effort.

“Our experience with K2View has been amazing. We knew we wanted to deploy a cloud solution, but getting there was the challenge. K2View’s solution was incredibly fast and easy to implement, allowing us to deliver tremendous value to our business and customers. K2View is amazing! One of the best I’ve ever experienced”

– Namefirst Lastname, VP of Something, Company Name
Digital Transformation

How it Works

Data abstracted from applications

K2View Fabric is not constrained by the applications that house data. Individual elements such as a customer, product or transaction data can be extracted without losing context and can be kept up-to-date without impacting source systems.

Millisecond performance

K2View Fabric retrieves and accesses data across millions of records by any device, application or service with millisecond response times. The organization into individually-encrypted micro-databases speeds real-time delivery and security, and creates 100% availability.

Solutions in weeks, not years

K2View is a non-disruptive overlay, so using it doesn’t need to align with IT release cycles. No changes or disruptions to current operating systems are required. Dozens of Fortune 50 enterprises have deployed K2View Fabric solutions in 90 days or less.

Adjust on the fly

After initial set-up, all logic, sources, and scope can be changed on the fly, with no downtime or cleanup.

Proven at scale

Currently successfully supporting Fortune 50 enterprises around the world, K2View Fabric is enables insight into more than 100 million customers, allowing nearly 200,000 queries per second.

Enables smart customer 360 interactions

K2View Fabric creates value in-the-moment by supporting consistent customer experience and network transformation initiatives.

Enhanced security

Fabric’s patent-pending methodology of organizing data around individually-encrypted micro-databases for each business entity virtually eliminates the risk of large-scale data breaches.

Savings

Fabric’s lightning-fast performance and highly-compressed data translates to significant savings on hardware and legacy database licenses.
Case Study

Leading digital video provider solves dispatch problem, saves millions and improves customer experience

  • Deployment in 3 months
  • Highest level of data security
  • Real-time integration with multiple legacy systems
  • No change to Saleforce or internal self-service applications
White Paper

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This white paper shares advice and best practices that have helped many of the world’s largest enterprises successfully do something.